Frequently Asked Questions (FAQ)

Last updated: January 15, 2026

1. Who can place orders on WarehouseMart?

WarehouseMart is a wholesale platform. Orders are primarily accepted from registered businesses, retailers, and resellers.

2. How do I create an account?

You can create an account by clicking on the “Sign Up” option and completing the registration form with your business details.

3. What payment methods do you accept?

We accept bank transfer, online payments, and other payment methods as displayed during checkout. Payment options may vary based on order size.

4. How long does shipping take?

Shipping usually takes 2–10 business days depending on your location and the size of your order. Estimated delivery times are provided in our Shipping Policy.

5. Can I track my order?

Yes. Once your order is shipped, tracking details will be shared via email or available in your account dashboard.

6. What is your return policy?

Returns are accepted only for damaged, defective, or incorrect items and must be reported within 7 days of delivery. Please refer to our Return & Refund Policy.

7. Do you offer refunds?

Approved refunds are processed within 7–10 business days after inspection of returned items.

8. Are shipping charges refundable?

Shipping charges are non-refundable unless the return is due to our error.

9. Do you accept bulk or custom orders?

Yes. Bulk and custom orders are handled separately. Please contact our sales team for pricing and availability.

10. How can I contact customer support?

You can contact us via email at support@warehousemart.com or through the contact form on our website.